At Quickship, we are committed to delivering the highest standard of service. If you are ever dissatisfied with any part of our service, we have an internal dispute resolution process in place to ensure your concerns are handled efficiently, honestly, and fairly.
If you wish to lodge a complaint, please contact our Complaints Officer:
Complaints Officer
Quickship Pty Ltd,
Phone: 045 261 3235,
Email: kuldeep@quickship.com.au
Our Complaints Officer is a senior member of our team with the authority and experience to address and resolve complaints.
Complaints may be made by any reasonable method—phone, email, letter, or in person. Please provide as much detail as possible regarding your concern.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678 (free call)
Post: GPO Box 3, Melbourne VIC 3001
Email: info@afca.org.au
Website: www.afca.org.au
For privacy-related complaints, if you are unhappy with our resolution, you may contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: www.oaic.gov.au/privacy/making-a-privacy-complaint
All staff and consultants are aware of our complaint handling process. If our Complaints Officer is unavailable, staff will collect your details (name, contact number, and details of the complaint) so your matter can be addressed promptly. No fees apply to lodging a complaint.
Acknowledgement – We will confirm receipt of your complaint within 5 business days, unless resolved sooner.
Final Response – We will provide a final response as quickly as possible, but within the following timeframes:
If we cannot provide a final response within these timeframes, we will notify you of the delay and advise you of your right to contact AFCA or the OAIC (for privacy matters).
A final response may involve:
We will provide a written response outlining:
If your complaint is upheld, remedies may include financial compensation, non-financial solutions, or a combination of both. Remedies will be based on:
We record all complaints to monitor and improve our services. Complaints are classified by:
Where relevant, complaints may also be classified under provisions of the FBAA Code of Practice. Subject to privacy and legal obligations, complaint data may be shared with the Australian Securities and Investments Commission (ASIC).
We review our Internal Dispute Resolution procedures every three years to ensure our systems remain effective and compliant.